Five9 and Google Cloud Advance AI-Driven Customer Experiences

Five9 announced its decision to collaborate with Google Cloud for common customer experience solutions. This follows a series of announcements from the contact center giant earlier this week focused on improving customer experience with AI services. Their latest partnership will see both providers collaborate towards an effective customer solution, enabling enterprise customers to improve their…

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DeVry Embeds AI Literacy in All Courses

As artificial intelligence continues to redefine the way we learn and work, DeVry University will integrate AI introduction and skills building into every course by the end of the year. The effort expands on the automation and machine learning program DeVry launched in 2020, adding new AI-focused courses and credentials and integrating AI learning assistants…

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Darktrace highlights growing unease as AI agents operate with access to critical data and processes

Darktrace announced the findings of its State of AI Cybersecurity Report 2026examining how the rapid adoption of AI in business is changing the nature of cyber risk for global businesses. The findings highlight growing concern among cybersecurity professionals about the rise of agentic AI in their organizations, with more than three-quarters (76%) of security professionals…

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The Winning Edge Recap: Rethinking Denial Management Strategies to Counter Payer AI

As payers deploy advanced technologies to review claims, health systems like Mercyhealth and WellStar are fighting back with stricter contracts and predictive AI. In recent years, the fierce struggle to combat denial has gradually intensified. During this week’s The Winning Edge for Defeating Denials webinar, revenue cycle leaders from Mercyhealth and Wellstar Health System discussed…

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Financial advisors weigh AI upside against demand for human advice

Morningstar research shows that more advisors are turning to generative AI for greater efficiency, while clients demand deeper advice, context and emotional support. Financial advisors rely on generative AI to manage their routine work, but remain cautious about how the technology fits into their role as relationship managers and behavioral coaches, according to Morningstar data….

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