Five9 and Google Cloud Advance AI-Driven Customer Experiences

Five9 announced its decision to collaborate with Google Cloud for common customer experience solutions. This follows a series of announcements from the contact center giant earlier this week focused on improving customer experience with AI services. Their latest partnership will see both providers collaborate towards an effective customer solution, enabling enterprise customers to improve their…

Read More

Agentic AI edges closer to everyday production use

Many security and operations teams now spend less time wondering whether agentic AI has a place in production and more time determining how to run it securely at scale. A new research report from Dynatrace examines how large organizations are moving agentic AI from pilot projects to real-world environments and where these efforts are stagnating….

Read More

Penn professors discuss artificial intelligence classroom policies, University initiatives

As classrooms continue to integrate artificial intelligence tools across campus, Penn professors spoke to The Daily Pennsylvanian about how they are adopting the technology without compromising the learning process. Penn first announced its university-wide AI policy in November 2023, which outlined formal guidelines for the use of generative AI and machine learning tools. While the…

Read More