Kaitlyn Cimino / Android Authority
Tl; DR
- Heytap will stop American account services on September 28, which raises concerns about ONEPLUS applications.
- OnePlus says that the American accounts move to a new platform, with “historical contributions” which will be preserved.
- Support staff also said that Ohealth and OnePlus account services should not be assigned.
If you have a OnePlus watch or ONPLUS headphones, you may have seen a recently confusing email. He came from Heytap, the company linked to the OPPO which develops and supports OHEALTH and Heymelody applications. E-mail said the American account services stop on September 28.
This naturally raised some eyebrows. These applications manage things like the synchronization of health data to push the updates of the firmware, so if Heytap is moving away from the American accounts, what is happening to the data of the OnePlus application then? Some watches owners on Reddit In concern, whether they are cut off from their health measures. Others assumed that there would be a plan, and that would have little impact on the applications themselves.
We contacted OnePlus on this subject. Here is the statement that a spokesperson made us:
“As part of our current commercial optimization efforts, all US user accounts ONEPLUS and community content will move to a new platform hosted in the United States from September 26. Global users will continue on community.oneplus.com; Existing US members will receive direct instructions to migrate and keep their historical contributions. This announcement was made last week on our community forum forum for here. “”
On the Post Forum where the declaration directs, OnePlus specifies that the American accounts are migrated to a new local platform from September 26, with its own community application. Combined with the above statement, the key line for us on this page was “All your content remains linked to your OnePlus account and will be preserved regardless of the platform you choose.”
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So, is it a guarantee that your OHEALTH data and your Heymelody settings are safe? The company does not spell it in black and white, but the idea seems to be that the whole account itself moves, and not disappears. If your health statistics and devices connections are linked to your OnePlus account, they should stay with you after the switch.
Our interpretation seems somewhat saved by the US OnePlus customer support, which told a Reddit The user that Heytap’s stop “will not affect any OnePlus application like the Ohealth or OnePlus account”. It certainly seems that communications could have been better managed in this situation, but it seems that there is no need to panic.
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