Most technology leaders promote the adoption of AI by training sessions or performance measures. A product manager at Whoop focuses more on creating habits.
Hilary Gridley, the head of the basic product of Wearables, said in an episode of “Lenny’s Podcast” published on Sunday that its objective is to ensure that AI feels a natural part of daily work, not a mandate.
To do this, it relies on a three -part frame: coherence, reduction of friction and a strong reward loop.
Coherence means establishing a daily relationship with AI – and it starts small, said Gridley.
“It should start super easy. You have to give them things that don’t take more than a minute or two to do,” she said.
To help her team build up, she created “30 days of GPT” – a list of daily micro -testers designed to insert the use of AI. The list begins with simple prompts, such as downloading your calendar in Chatgpt and the meeting request for discussion points. He Finally, moves to more complex tasks like “the invites, on the other hand, engineer to make LLM think like you.”
Grindley said that it avoids the real loading and complex loading in the process. It focuses on training habits, not on education.
“The work is difficult,” she said. “I start with things that are just fun and simple cases of use.”
“I do not know anyone who went through this and does not come out the other side feeling a hundred times more confident in their skills,” she added.
Create a reward loop
Another key to its strategy is to design a reward loop – a crucial but often overlooked part of behavior change.
He must be powerful, immediate and emotional, said Gridley. “When this person does the thing you want them to do, they feel like a million dollars,” she added.
One way she realizes is via personalized GPTs. Team members can download a document and get immediate comments or an improved version – no necessary advanced invitation.
“They have the joy of:” Oh, it helps me, it was cool “without any despair of” Oh, I am not very good at encouragement, “she said.
Gridley also said that giving cries in team meetings and encouraging demos when someone uses AI to solve a real problem are effective means of recognizing and rewarding adoption.
“If I try to create a kind of habit on my team,” she said, “it is less the responsibility of how I apply it, and more the way I make people so rewarding to do so that they do it naturally.”
Gridley did not respond to a request for comments from Business Insider.
His comments arise while the rush to the company to adopt AI moves to a high speed.
More than three -quarters of business people interviewed by McKinsey said their companies used AI for at least a commercial task in July 2024, compared to 55% since the end of 2023, according to a March report. The Council interviewed nearly 1,500 online participants in various industries, corporate sizes, mandates and regions, including 42% who said they worked in organizations with more than $ 500 million in annual income.
