As voice becomes the fastest growing customer support interface in India, businesses are moving beyond IVRs to AI agents that can understand, act and resolve at scale. Kapture CX is at the forefront of this change by creating multilingual, code-combination-enabled AI voice bots that deliver consistent experiences across geographies while executing real workflows securely. In…
As payers deploy advanced technologies to review claims, health systems like Mercyhealth and WellStar are fighting back with stricter contracts and predictive AI. In recent years, the fierce struggle to combat denial has gradually intensified. During this week’s The Winning Edge for Defeating Denials webinar, revenue cycle leaders from Mercyhealth and Wellstar Health System discussed…
We may not have a killswitch for AI as a whole, but Mozilla gives users the option to disable AI in its Firefox browser (even though it could have simply not included these features in the first place). In a blog postthe company announced that it would include a toggle in the next version of…
Shortly after Google announced its new universal commerce protocol for AI-powered sales agents, a consumer economy watchdog sounded the alarm. In a post now viral on X Viewed nearly 400,000 times, Lindsay Owens wrote on Sunday: “Big/bad news for consumers. Google today announced how it plans to integrate shopping into its AI offerings, including search…
Among the hundreds of new laws taking effect in California this year are those regulating artificial intelligence. SACRAMENTO, Calif. — California leaders say new state laws governing artificial intelligence and social media companies remain in full force, even if the Trump administration moves to block state-level oversight in favor of a single federal standard. Among…
CLE Webinar: How the Two Lead Plaintiff Companies Became AI-Native in 90 Days – January 22, with Eve Legal Do you want to save 95% of the time your team spends on daily legal tasks? With AI, it’s now possible! Join Eve live on January 22 at 10 a.m. Pacific / 1 p.m. Eastern to…
More than 90% of teachers express concerns about their overreliance, but less than half teach the use of generative AI in the classroom. A classroom at a middle school in Gwanak-gu, Seoul, pictured on December 1. Nearly 95 percent of middle and high school students in Seoul have experience using generative AI tools, a study…
LINCOLN, Neb. (KOLN) — Nebraska senators heard bills Monday afternoon that would put guardrails in place for AI programs, trying to ensure tech companies can continue to innovate while protecting the most vulnerable. Pew Research Data show that 64% of teens say they use AI chatbots, including three in 10 who use them daily. As…
Solos Technology has filed a major patent infringement lawsuit against Meta Platforms (NasdaqGS: META) regarding smart glasses technology, challenging Meta’s push into wearable hardware. Chinese regulators are conducting a thorough review of Meta’s proposed $2 billion acquisition of Manus AI, increasing the risk of delays or changes to the terms of the deal. CEO Mark…
Analyst(s): Keith KirkpatrickPublication date: February 11, 2026 Canva has expanded its Claude AI connector to enable the generation of on-brand designs directly within Claude conversations, allowing teams to create branded presentations and visuals without leaving the AI chat interface. The move addresses a critical sticking point for enterprise users: quickly maintaining brand consistency. The integration…