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Devising AI personas that are therapists of all types is handy for many reasons. getty In today’s column, I examine in-depth the use of AI personas to craft synthetic mental health therapists. This is readily undertaken via modern-era generative AI and large language models (LLMs). With a few detailed instructions in a prompt, you can…

Five9 announced its decision to collaborate with Google Cloud for common customer experience solutions. This follows a series of announcements from the contact center giant earlier this week focused on improving customer experience with AI services. Their latest partnership will see both providers collaborate towards an effective customer solution, enabling enterprise customers to improve their…