Balancing AI Efficiency with Human Well-Being

In the environment of the rapid contact center of today, managers are faced with a myriad of challenges which can have a significant impact on the operational efficiency and well-being of employees. One of the most urgent problems is the professional exhaustion of agents, a phenomenon exacerbated by the growing complexity of customer interactions and…

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Everyone in Canberra agrees action is needed on AI. But what to do and how? And at what cost? | Australian politics

Despite the commissioning of another process on how Australia could manage artificial intelligence, the Labor government will soon stop studying and start making key decisions about how (and how much) regulate rapid hot air balloon technology. Like many regulatory questions in technological space – see the ban on social media under 16, the response long…

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