Beyond IVR: How Kapture CX is building AI voice agents that act, not just talk

As voice becomes the fastest growing customer support interface in India, businesses are moving beyond IVRs to AI agents that can understand, act and resolve at scale. Kapture CX is at the forefront of this change by creating multilingual, code-combination-enabled AI voice bots that deliver consistent experiences across geographies while executing real workflows securely. In…

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Voxtral transcribes at the speed of sound.

Today we are launching Voxtral Transcribe 2, two next-generation speech-to-text models delivering industry-leading transcription quality, diarization, and ultra-low latency. The family includes Voxtral Mini Transcribe V2 for batch transcription and Voxtral Realtime for live applications. Voxtral Realtime is open-weight under the Apache 2.0 license. We’re also launching an audio playground in Mistral Studio to test…

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The Winning Edge Recap: Rethinking Denial Management Strategies to Counter Payer AI

As payers deploy advanced technologies to review claims, health systems like Mercyhealth and WellStar are fighting back with stricter contracts and predictive AI. In recent years, the fierce struggle to combat denial has gradually intensified. During this week’s The Winning Edge for Defeating Denials webinar, revenue cycle leaders from Mercyhealth and Wellstar Health System discussed…

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