Surfshark seems to have solved the widespread Windows connection problems that strike users earlier during the day, the VPN supplier pushing an update after several hours of disruption.
The problems started to surface a few hours ago when user reports began to stand on media platforms on Downdter and social media. Windows users found themselves locked in their accounts, many of which describe cryptic error messages on the background services which required a restart.
Here’s how describe Their experience on Reddit:
I did everything I can physically to try to make it work. I reset my computer, I reinstalled Surfshark, I used mobile data to try to connect, I waited, I checked my router.
Another user added::
I obtained the message on the background service which is not running. PC restarted. No joy. Reinstall the Windows Surfhark application, no joy. Reset the password, no joy.
When I checked Reddit R / Surfhark Forum, I found dozens of similar complaints, users reporting that reinstalling the application has worsened things rather than better. Many remained stuck in loops where the connection page continued to say “Bad email / password” Even after several password resets.
The problem seemed specific to Windows users because Android users have largely pointed out normal features throughout the failure. However, some iOS users have mentioned connection problems over the day.
What made the situation particularly frustrating is that the application was not frank on the problems on the server side. Instead of displaying a maintenance message, he continued to launch authentication errors who made users pass for repair of rabbit holes.
Surfhark recognized The problem on X around noon, saying that “We know that some Windows users are experiencing connection problems. Our team identified the cause and actively works on a fix. ”
Then, less than an hour ago, the company confirmed This version 6.1.1 had been published to approach Windows bugs. Users started statement Successful connections after update, although some had to restart their PCs to complete the process.
For iOS users faced with similar problems, Surfshark has adopted a different approach. Rather than deploying a universal correction, they direct users affected by iPhone and iPad to contact the support directly.
If you still have problems, be sure to run the latest version of the Surfshark application. A simple restart can also help if the update does not immediately solve things. And if you have found another bypass solution that has been effective, do not hesitate to share it with other users who could have trouble with the same problem.
