Rob Mills, executive vice president and chief technology, digital and strategy officer, Tractor Supply
Rob Mills / Tractor Supply Co.
Indicators and structures: two keys to success
As part of its roadmap for AI at scale, Webster Bank has developed a three-pronged strategy built around a formal governance structure, an AI professional user group, and AI technology development and design practices.
The AI Governance Committee, which formally reports to the Board’s Technology Committee, includes representatives from the IT, data, cybersecurity, privacy, compliance, legal and audit teams, responsible for evaluating the scalability of each pilot to align with the bank’s risk profile and ensure there is no model bias. The AI Business User Group, which includes people from all industries and functions within the company, serves as a champion and evangelist for AI. The committee presents compelling use cases, which are then formally evaluated to assess their potential value and success for the business.
“It’s the base piece of the stool,” says Vikram Nafdeexecutive vice president and CIO of the bank. “A lot of the ideas come from operations and technology – that’s where we’ve seen the biggest advancement in terms of AI delivering business value. »
