Salesforce has concluded a final agreement to acquire convergence. In a decision that opens Salesforce and its UC, Slack, new AI assistant capacities that can run the agents.
The announcement also covers the progress of the Salesforce agentforce pricing model.
“The next wave of customer and productivity interaction of employees will be motivated by very capable AI agents who can navigate in today’s digital work complexities”, “,”
Adam Evans, EVP and GM of the Salesforce AI platform, said.
The acquisition of Salesforce will give it access to the innovative approach to convergence.
Convergence capacities.a
Convergence.ai is a research laboratory on AI specializing in the development of advanced AI systems capable of carrying out complex human type tasks in digital environments.
The organization is known to publish tools such as “Proxy”, an AI agent designed to present the laboratory capacities in autonomous AI systems.
Connected to the web, Proxy creates agents on a basis by request.
AI agents can navigate in dynamic web interfaces and adapt in real time to challenges such as pop-ups and errors to complete the workflows in several stages.
For example, you can ask him to publish on social networks or to search for a subject, and this creates an agent or agents to do the work.
The supplier also has expertise in the design of AI agents, the execution of autonomous tasks and the development of adaptive systems.
In appearance, the acquisition of Salesforce concerns technology, but the company explained how it goes beyond.
Convergence employees. “Will play a key role in the progress of the wider roadmap in Salesforce,” Salesforce said in a press release.
“We are delighted to welcome their talented team in Salesforce, and we are delighted with their contributions to help Agentforce to deliver an AI that really transforms the way the work is done,” said Evans.
Price of the agentforce and Mou potential
In a media email, Salesforce said that Convergence.a will bring expertise in the design of AI agents, the execution of autonomous tasks and adaptive systems.
Already, Salesforce has its own agentic AI system, Agentforce, but this suggests that they are looking to increase it more with new capacities.
Agentforce allows organizations to build and deploy autonomous AI agents to automate tasks and increase human workflows in various departments.
These agents operate independently, recovering data, creating action plans and performing tasks without human intervention.
Salesforce has already integrated the latest version of Agentforce directly into Slack, allowing AI to carry out actions in several stages and advanced reasoning in workflows.
However, the integration of convergence capacities in its agentforce could allow these agents to access information from the outside of the soft workflow to perform tasks.
However, with the convergence agreement.AI not planned to end before the middle of 2026, Salesforce will update its new pricing model for Agentforce before the effects are put in place.
Although Salesforce concluded 5,000 agentforce transactions in five months, the company is still looking to push further with its sales.
Salesforce previously changed its prices on Agentforce.
Last year, at his conference DreamForce, CEO Marc Benioff said that the price would be $ 2 per conversation.
The company has since passed to what it calls the “flexible credit” plan, where 100,000 credits cost $ 500, and equity agents cost 20 credits, or $ 0.10.
All Salesforce customers on Enterprise Edition Subscriptions or more can obtain their first 100,000 Flex credits for free thanks to the foundations of Salesforce.
An original breed AI
There is a lot of buzz around the term “agentic” in the UC sphere.
Companies are trying to capitalize on what they think that their customers consider the future of AI and the cost savings it could bring.
The company UC Dialpad went so far as to announce a strategic vision of agentic AI without any specific mention of versions or new technologies.
